APIs

REST, SOAP, Bulk, Composite, GraphQL and Pub/Sub APIs.

• Pub/Sub API and Event Bus Architecture

  Stream Salesforce Platform Events and Change Data Capture at scale using gRPC, Apache Avro binary serialization, and Pub/Sub API event replay.

• Service Cloud Messaging and Bot API Architecture

  Architect real-time customer messaging with Messaging for In-App and Web (MIAW), Einstein Bot Session APIs, and seamless bot-to-agent escalation.