Articles tagged “telephony”

5 articles

• CallCenter Metadata Type in SFDX & Open CTI

  Configure and deploy Open CTI softphones and Service Cloud Voice contact centers using the CallCenter metadata type in SFDX and Metadata API.

• CallCenterRoutingMap Metadata Type in SFDX

  Map Salesforce Omni-Channel queues, skills, and users to external Amazon Connect or partner telephony ARNs using CallCenterRoutingMap in SFDX.

• CallCoachingMediaProvider Metadata Type in SFDX

  Register and deploy external voice and video recording providers for Einstein Conversation Insights using CallCoachingMediaProvider in SFDX.

• ServiceCloudVoiceSettings in SFDX

  Deploy ServiceCloudVoiceSettings in Salesforce DX to configure cloud contact center telephony, automated call recording, and desk integration.

• VoiceSettings Metadata Type in SFDX

  Configure and deploy VoiceSettings in Salesforce to manage Service Cloud Voice, partner telephony integration, real-time audio, and agent routing.