Articles tagged “service-cloud-voice”
- AiPlannerVoiceDef Metadata Type in SFDX
Configure and deploy voice synthesis, speech cadence, and telephony persona settings for Agentforce Voice planners with AiPlannerVoiceDef in SFDX.
- CallCenterRoutingMap Metadata Type in SFDX
Map Salesforce Omni-Channel queues, skills, and users to external Amazon Connect or partner telephony ARNs using CallCenterRoutingMap in SFDX.
- ConversationalIntelligenceSettings Metadata in SFDX
Deploy ConversationalIntelligenceSettings metadata in SFDX to configure Einstein Conversation Insights, call coaching, and voice transcript analytics.
- ConversationVendorInfo Metadata Type in SFDX
Configure and deploy ConversationVendorInfo metadata in SFDX to register Service Cloud Voice telephony partners and BYOC messaging vendor identities.
- RelatedRecordAssocCriteria Metadata in SFDX
Master RelatedRecordAssocCriteria metadata to configure automated record matching and contextual association rules in Salesforce Service Cloud and FSC.
- ServiceCloudVoiceSettings in SFDX
Deploy ServiceCloudVoiceSettings in Salesforce DX to configure cloud contact center telephony, automated call recording, and desk integration.
- VoiceSettings Metadata Type in SFDX
Configure and deploy VoiceSettings in Salesforce to manage Service Cloud Voice, partner telephony integration, real-time audio, and agent routing.