Articles tagged “routing”
- LiveChatAgentConfig Metadata in SFDX
Define LiveChatAgentConfig metadata to configure agent chat capacity, supervisor monitoring, file transfer, and conferencing permissions.
- LiveChatButton Metadata Type in SFDX
Deploy LiveChatButton metadata to build chat triggers, automated invitations, queue routing rules, and pre-chat forms in Service Cloud.
- PresenceDeclineReason Metadata in SFDX
Configure PresenceDeclineReason metadata in Salesforce to standardize Omni-Channel agent decline reasons for Service Cloud supervisor analytics and WFM.
- PresenceUserConfig Metadata Type for Omni-Channel
Configure Omni-Channel agent capacity, interruptible capacity, auto-accept, decline reasons, and push timeout statuses with PresenceUserConfig in SFDX.
- Queue Metadata Type Reference
Configure and deploy Queue (.queue-meta.xml) metadata to manage supported SObjects, queue members, Omni-Channel routing configs, and Queue SOQL queries.
- QueueRoutingConfig Metadata Type for Omni-Channel
Configure Omni-Channel routing priority, routing models, capacity weights, and skill timeouts using the QueueRoutingConfig metadata type in Salesforce.
- ServiceChannel Metadata Type for Omni-Channel Routing
Configure Omni-Channel work item channels with the ServiceChannel metadata type. Learn status-based vs tab-based capacity, ACW timers, and SOQL queries.
- ServicePresenceStatus in SFDX
Configure ServicePresenceStatus metadata in Salesforce to manage Omni-Channel agent availability, channel routing, and presence permissions.
- Skill Metadata Type for Omni-Channel & Field Service
Define agent and technician capabilities using the Skill metadata type. Learn skills-based routing, skillType grouping, and SOQL queries for SkillRequirement.
- StageAssignment Metadata Type in SFDX
Configure StageAssignment metadata in Salesforce Flow Orchestrator to allocate interactive work items to users, groups, queues, and resources.