Articles tagged “itsm”
- IncidentMgmtSettings Metadata Type in SFDX
Configure IncidentMgmtSettings metadata in Salesforce Service Cloud to activate ITIL incident, problem, and change management workflows.
- SvcCatalogCategory Metadata Type in SFDX
Configure and deploy SvcCatalogCategory metadata in Salesforce Service Catalog to structure hierarchical service item groupings and employee self-service.
- SvcCatalogItemDef Metadata Type in SFDX
Configure and deploy SvcCatalogItemDef metadata in Salesforce Service Catalog to define requestable catalog items, access criteria, and category links.